General FAQ's
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Etrack MobiGlobe FAQ's
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Etrack VGlobe FAQ's
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Etrack VGlobe+ FAQ's
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Google Earth FAQ's
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GENERAL FAQ’s

1. What is the technology used in Vehicle Tracking?
GPS, GSM, GPRS and GIS technology are used for vehicle tracking. 
           
2. What is GPS?
GPS is abbreviation for Global Positioning System.

3. How GPS works?
Each GPS satellite transmits radio signals that enable the GPS receivers to calculate where its (or your vehicles) location on the Earth and convert the calculations into geodetic latitude, longitude and velocity. A receiver needs signals from at least three GPS satellites to pinpoint your vehicle’s position.

4. Is GPS works anywhere in the world?
While it's true that GPS works everywhere in the world, E-track technology uses GPS (Global Positioning System) and digital wireless (GSM) technologies to find and communicate the location of the person wearing the device. Signals and services from both are needed for complete, end-to-end location reporting to occur. Since E-track technology uses GPS coordinates on a nationwide digital wireless network, device needs to be within the coverage area for the communication to occur.

4. What is GSM?
GSM is Global Systems for Mobile Communication

5. What is GPRS?
GPRS stands for General Packet Radio Service

6. What is SMS?
SMS stands for Short Messaging Service.  

7. What is GIS?
Geographical Information System, GIS is software which consists of specially developed comprehensive and detailed maps of the city with longitude and latitude information of each place, street, junctions and address.
These maps are useful to locate the address of a vehicle fitted with GPS systems.

8. Will the technology work everywhere I go?
The performance and coverage may vary. The performance of every wireless communications system is subject to local conditions, like GSM network coverage and where a caller is located when they use. Wireless location solution is not only subject to local conditions in the wireless network since it uses the wireless network to relay position requests and information. It is also subject to local conditions that can affect GPS performance, such as: GSM calling coverage and local conditions in the GSM network, the location of the GPS satellites in space in relation to the phone, the amount of blockage between the phone and the sky and how the phone is being held.

9. How does the technology work?
This combines GPS and GSM technologies. When you do a location request, it will reference a system of 24 GPS satellites circling the earth. At the same time, the unit taps into the GSM network based on the location of the closest GSM cell tower to narrow down the search window for GPS signals. This significantly shortens the time it takes to get a GPS reading. In addition, in places where GPS signal strength is weak, such as inside a concrete building or an underground parking structure, E-track location service center will fall back on GSM cell tower location. This way, the device is equipped to get a location reading regardless of GPS signal strength. The Unit must have GSM network coverage to communicate with the servers.

10. What other applications are you thinking for applying this technology to?
Because E-track mission is to enable people to locate loved-ones as well as any items of value, we are developing applications for vehicle tracking, asset tracking, personal tracking, child and old people tracking.

11. Will E-track products work outside of the Pakistan?
E-track products run over GSM networks, and can function nearly anywhere in the world within a GSM network. There are over 160 countries with GSM networks around the world today, giving E-track devices a global footprint.

12. How can I be among the first to know about the latest developments at E-track?
Join our Newsletters List! We'll keep you updated and let you know our latest developments. The information you provide will be kept confidential and only used by E-track to notify you of product updates.

13. How can i track my device from any where?
The device send continous data on Computer with a FIX IP, you can also do real time tracking from any internet connected computer from anywhere by accessing the main Computer with a FIX IP by authentication of USER ID and PASSWORD.

You can also track real time locations on windows based mobile phone and map the location on Google Map.

You can also poll the current location of device from defined cell phone numbers by just sending (111#Password) to the device SIM number. The device respond immediately with the current status you can just enter the Latitude & Longitude into Google Earth or Google Maps, it will show the location of your device. 

14. Can I get SMS alerts on my Cell Phone?
You can receive SMS alerts on pre-defined cell phone.
 
15. What is the updating time for tracking vehicle?
Updating is done after every 5 seconds upto 1 hour depends on your requirements.

19. What are the system requirements to access the online?

-Minimum configuration for PC:  
· Operating System: Windows 2000 or Windows XP
· CPU: Pentium 3, 500Mhz
· System Memory (RAM): 128MB
· Hard Disk: 400MB free space
· Network Speed: 128 Kbits/sec
· Graphics Card: 3D-capable with 16MB of VRAM
· Screen: 1024x768, "16-bit High Color"
· Internet Explorer 6.0 or higher, Mozilla Firefox 5.0 and Netscape 4.7 or higher

 -Recommended configuration for PC:
· Operating System: Windows XP or Windows Vista
· CPU: Pentium 4 2.4GHz+ or AMD 2400xp+
· System Memory (RAM): 512MB
· Hard Disk: 2GB free space
· Network Speed: 768 Kbits/sec
· Graphics Card: 3D-capable with 32MB of VRAM
· Screen: 1280x1024, "32-bit True Color"
· Internet Explorer 6.0 or higher, Mozilla Firefox 5.0 and Netscape 4.7 or higher

20. How long does it take to show the location on Google Earth?
Our devices are working on GPRS technology, so they are continously connected to the etrack software and updating locations, so the only delay on locations update is only because of the GSM network.
 
25. Will I be able to locate the device if it is turned off?
The device cannot be located if it is turned off.
 
27. Why does the phone battery die shortly after I’ve recharged it?
You may not have fully recharged the device – charge it for at least three hours. Your battery life also depends on how you use the device. A fully charged battery can work in normal mode for 8-9 hours and of 2 days of standby time.
 
28. What does GPRS failure mean?
Device is unable to complete a location request because the GSM coverage is poor. Check the signal strength .You will not be charged for unsuccessful location requests.

29. How will I obtain device location in cell phone?
You can get the latitude & longitude data by sending “111#Password” SMS (short message) command Code to the GPS Tracker. Input the received latitude & longitude data to Google Earth (from earth.google.com) or Google Maps (maps.google.com), then you can find the position fix in the map.

30. How long does it take for me to receive my location?
You will get your location results or any other confirmations/notifications within 2-3 minutes.  

31. How Can I Manage My device Settings if the SIM card changes?
Once your SIM card (Service Provider) changes then there are little bit of changes to be made to the device, these changes can be done by just sending an SMS to the current number that is used in Device.